Fulfillment Policy

1. Service Fulfillment

Activation: Upon successful signup and payment, we will initiate the requested services as described on our website or your tailored package determined at the time of signup.

Delivery: Services are provided on a recurring monthly basis, ensuring consistent support and value.

Updates: Clients will receive regular updates and communications regarding the status of their services.

2. Subscription and Payment

Recurring Payments: Subscriptions are billed monthly. Payments are automatically processed using the payment method provided during signup.

Changes to Payment Information: Clients are responsible for keeping their payment details up to date to avoid interruptions in service.

3. Cancellation and Pausing

Easy Cancellation: You may cancel or pause your subscription by sending an email to Info@marketmakermgmt.com.

72-Hour Notice: Cancellation and pause requests must reach us at least 72 hours before your next billing date. A request received with less than 72 hours' notice takes effect after that payment is processed.

No Contracts: Our services operate on a month-to-month basis, so there are no long-term commitments.

4. Refunds

Non-Refundable Services: Refunds are not provided for work already completed within the month of service.

Payments Without 72 Hours' Notice: Once a payment has been processed, it cannot be refunded if we did not receive your cancellation at least 72 hours before that billing date. Services continue through the billing period that payment covers.

First Billing Period: Your first billing period runs from your first payment until your second subscription payment. A large share of the work in that period is onboarding: setting up your dedicated team, creating your brand assets and channel theme, building scripts for your profile, and preparing the strategy blueprint that comes with every starting package. That work is completed early in the period and cannot be undone.

Refund Requests in the First Period: If you request a refund or cancel during your first billing period, the deliverables for that period are reduced to half of your package's listed monthly deliverables. The onboarding work counts as the other half. Paying for one month and canceling within that month does not entitle you to the full month's deliverables.

5. Support

Customer Assistance: Our support team is here to help with any questions or concerns. Reach out at Info@marketmakermgmt.com.

6. Service Termination

If a subscription is canceled or paused, services will cease at the end of the current billing cycle.